Contact us on 020 3633 2866 | enquiry@mandarinquarter.com

Terms and Conditions

Welcome to Mandarin Quarter.

We are devoted to provide the best language learning experience to you. This policy details the terms and conditions of our services.
By using and making a booking on this site you agree to this terms and conditions. If you have any questions please contact:

 

Learner’s Age

The minimum age for all our courses is 18. By accessing our website, or registering to or attending our courses / events, you agree that you are 18 years of age or older.

 

Group Lesson

Course Registration

Some of our courses require you to have a prior knowledge of the Mandarin language. Please read our course information carefully to ensure you understand the requirements. If you have any questions regarding registration requirements, please contact us prior to registration. We may not be able to transfer you to a different course after your registration is confirmed.

Fees and Payment

All course fees are non-refundable unless the course is cancelled by the Mandarin Quarter (see Section 2.3). Once your course registration is confirmed and payment is made, no refunds will be permitted.

Subject to availability, we may be able to provide a transfer to a different course, however this is not guaranteed. You are required to pay any fee differences before the transfer.

Change of Course Details

Mandarin Quarter reserves the right to change the detail of the course from those advertised and to cancel classes, or close them early if necessary.

  • Course Cancelation – In the case where a course is cancelled before its start day, an alternative course will be offered or the full course fee will be refunded.
  • Early Termination – if course is terminated before is finished date, an alternative course will be offered or a partial refund will be given on the untaken lessons.
  • Change of Course Details – We are unable to grant a refund on the grounds of a change of tutor or venue.

Student Attendance

We are not able to make any reduction on course fees if the student cannot attend the full course.

Unforeseen Circumstances

In an event of unforeseen circumstances (e.g. weather, disaster, strike etc) where lesson cannot be conducted, we will arrange the lesson on an alternative date. However we cannot compensate for any personal expenses or non-attendance due to the re-arrangement.

 

Private Tuition

We understand flexibility is important to students taking private tuition and we will try our best to provide the services you need.

We usually assign the same tutor to a student to ensure continuity. However, if the tutor assigned to you becomes unavailable due to unforeseen circumstances, we reserve the right to change the tutor.

All lessons bookings and cancellations must be arranged through our offices. You can contact us by phone or email during office hour (9am – 5pm Monday to Friday) or email outside office hour will be read in the next working day.

You must inform us of any change of booking you wish to make at least 24-hours before the start of the lesson. You must inform us a change to a Monday lesson by Saturday 12:00 noon. Any lesson postpones or cancellation with less than 24-hour notice will be charged at full rate.

Your tuition payment must be made to Mandarin Quarter via bank transfer. Our staff and our teachers do not accept cash payments. If you wish to make payment via alternative method, please contact our staff via phone or email.

We require payment in advance of the start of the tuition programme. For continuous tuition, monthly payment is possible. Please speak to our staff about payment arrangement when setting up your lesson bookings.

 

Events

We host regular events, including taster sessions, conversation practise sessions and social events. These events are free and open to students of Mandarin Quarter and general public. The purpose of the events is to provide practising opportunities for learners and to build a learners’ support community. In order to provide the best experience to every attendant, we reserve the right to reject any attendance due to misbehaviour, unauthorised commercial activities or if we consider the event is not suitable for your level. Rejecting attendance is a rare occurrence and we will always provide an explanation. If you wish to discuss this matter, you can contact the organiser or our staff anytime.

We will, to our best ability, provide a good event experience to you. However, you should be noted that these events are open to public and we will not be responsible for the behaviour of other attendants.

We may cancel or change the details of these events due to unforeseen circumstances. In that case, we will try our best to give you as much notice as we can via email. Please check our website or your email prior to attendance for any notification.

 

Intellectual Property

Mandarin Quarter develops our own teaching material for most lessons and events and We own and control all the copyright and other intellectual property rights of our teaching material and website contents. You may use these content for personal learning purposes. However, you must not redistribute, republish, sell or use the material for a commercial purpose without our written consent.

 

Complaints and Feedback

We value your opinions and will take your feedback and complaints seriously. We conduct survey regularly to ensure your feedback is collected and acted on as soon as possible. If you wish to make a complaint, please email us on support@mandarinquarter.com or alternatively write to us. Our address is 225 Marsh Wall, Angel House, London, E14 9SG.

 

Data Protection

We devote to protect your personal information as per Data Protection Act 1998. Please refer to our Privacy Policy for details.